Shipping Policy
Last Updated: July 25, 2026
At PrimePick, we are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.
Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders are processed Monday through Saturday, excluding public holidays.
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Once your order has been shipped, you will receive a shipping confirmation email or SMS with tracking information (where available).
Estimated Delivery Time
Delivery times may vary depending on your location.
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Processing Time: 1–3 Business Days
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Shipping Time: 5–10 Business Days
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Total Estimated Delivery: 6–13 Business Days
Please note that delivery times are estimates and may be affected by weather conditions, courier delays, holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.
Any promotional free shipping offers will be clearly stated on our website.
Order Tracking
Once your order has been dispatched, you will receive tracking details via email or SMS whenever tracking is available.
If you have not received your tracking information within a few days after placing your order, please contact our customer support team.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or cancelled. Additional shipping charges may apply for reshipment.
Delayed Deliveries
While we work with trusted courier partners, occasional delays may occur due to:
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High order volumes
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Weather conditions
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Public holidays
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Customs inspections (if applicable)
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Courier service disruptions
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Other circumstances beyond our control
We appreciate your patience and understanding in such situations.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
For damaged shipments, please provide:
We will investigate the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.
International Shipping
International shipping may be available for selected locations.
Delivery times, shipping costs, customs duties, taxes, and import fees vary by destination country and are the responsibility of the customer unless otherwise stated.
Delivery Issues
If your package is marked as delivered but you have not received it:
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Check with family members, neighbors, or your building reception.
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Contact the courier service using your tracking number.
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If the issue remains unresolved, contact our support team, and we will do our best to assist you.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team.
Thank you for shopping with PrimePick. We appreciate your trust and are committed to providing a smooth, reliable, and secure shopping experience.
